Problem
The world of AI is moving fast
MIT's 2025 study found nearly all generative AI pilots return zero measurable value. Not because the models are weak — because they're bolted onto legacy processes instead of built into the work.
Real, linkable, accurate. Findings paraphrased — never fabricate a citation. Each one props up a different part of the pitch.
Model to follow: BCG already publishes AI-first sector playbooks (retail banking, MedTech). Our series follows that model — sharper, India / implementation-focused.
Practical, sector-specific guides to becoming AI-native — what to build first, what it's worth, and the path to production.
LLM ENGINEERING
End-to-end workflow redesign. The document-heavy, regulation-heavy, repetition-heavy work that quietly consumes most of your back-office cost — and the AI-native way to rebuild it., The interfaces humans actually talk to.
94%
Fragment built us a grounded support copilot over our own docs and tickets. It answers with citations — and our customers can't tell it from a senior agent.
60%
Retrieval-augmented generation over product docs and historical tickets, with inline citations and a continuous eval harness. Accuracy held as volume scaled — and the support team moved from triage to the complex cases that need a human.
Process Redesign & Automation
End-to-end workflow redesign. The document-heavy, regulation-heavy, repetition-heavy work that quietly consumes most of your back-office cost — and the AI-native way to rebuild it., The interfaces humans actually talk to. Voice agents, chat assistants, multilingual support — built for production loads, regulatory environments, and accents other vendors get wrong.
15+
Syrma Johari MedTech "73% drop in front-desk handling time We deployed Lucy — a Hinglish AI front-desk agent — to handle inbound product enquiries across catalog, pricing and lead-qualification. The sales team stopped triaging and started closing."
73%
"Syrma Johari MedTech 73% drop in front-desk handling time We deployed Lucy — a Hinglish AI front-desk agent — to handle inbound product enquiries across catalog, pricing and lead-qualification. The sales team stopped triaging and started closing."
Compliance is core to Fragment. For regulated industries — healthcare, BFSI, government — we default to India-region or on-prem deployment with full audit trails, RBAC, and encryption at every layer.
challenges with industry-specific AI
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